SQUARE CASHIER TUTORIALS FOR GINZA

Thank you for being one of our cashiers at Ginza. Scroll down for the Video Tutorials and Booth Notes. The top section are Questions and Answers submitted by volunteers. Please refer to this section and all the resources on the page often.

Q&A SUBMITTED BY VOLUNTEERS

ALL CASHIERS: WHERE CAN I GET REPLACEMENT RECEIPT PAPER?  Each cashier location will have spare receipt rolls provided to them. If you run out or are running low, contact either Jerry, Jason, Dana, or Kristin. Refer to the video tutorial to see how to change the receipt paper.

ALL CASHIERS: CAN A CUSTOMER “SPLIT” A PAYMENT BETWEEN 2 CREDIT CARDS? The short answer is NO. You can tell the customer “Sorry, but we cannot split a payment”. Note: even though Square does support this function, we are not using it for Ginza.

ALL CASHIERS: CAN I REFUND A SINGLE ITEM VS THE WHOLE ORDER? Yes, in the case you accidentally charge for more items than the customer requested. Follow the Refund directions in the Advanced Functions video; on the Refund screen you will see option to Refund a single item. Only use this option in the case where we overcharged a customer.

GATE CASHIERS: I DO NOT HAVE TO RECORD CASH TRANSACTIONS ON SQUARE – IS THAT RIGHT? Yes, that is right (for Gates only!) We suggest that you engage the customer and ask how many persons will enter. When they tell you how many, ask “will that be cash or credit card” – if they answer CASH, you don’t need to touch the Square terminal, simply take the money and make change out of the CashBox.

CHICKEN CASHIERS: WHAT IF A CUSTOMER WANT TO KEEP THEIR RECEIPT. Customers can keep their receipts after they pickup their dinners. Chicken cashiers ALWAYS prints a receipt and gives it the customer to present at the Chicken Pickup table. The Chicken Pickup team will mark the receipt with a marker and return the receipt to the customer.

CHICKEN CASHIERS: WHAT IF A CUSTOMER WANTS TO BUY FIVE DINNERS TO EAT ONE NOW AND PICKUP THE REST LATER? We cannot redeem “part” of a receipt, the customer must pickup all the items on the receipt. We are trying to move away from the practice of paying now and picking up later. A placard will be placed by the Chicken cashiers indicating “We ask that guests pickup the entire order at time of purchase“. If a customer chooses to place two separate orders they can theoretically pick up one order now and another one later – but if we sell-out, their food may not be available when they choose to come back.

SQUARE VIDEO TUTORIALS

Here are a series of video tutorials using our actual Square equipment and application. The first three (Square Basic Functions, Square Advanced Functions, and How to Change the Receipt Roll) should be viewed by ALL cashiers no matter what booth you are working in. Two other videos are available, Refreshments Booth and Waza Booth that are specific to the cashiers in those two booths.

These tutorials should provide you all the information you need to get started as a cashier, so watch them as many times as you need either at your computer or on your phone! HINT: view these YouTube videos in Full Screen mode.

BASIC SQUARE FUNCTIONS

navigation, orders, payments, receipts

EVERYONE SHOULD WATCH THIS VIDEO

  • 0:00 Intro and navigation on the app
  • 1:47 Create and modify an order
  • 4:57 Take a Credit Card (or smartphone) payment
  • 7:17 Print Receipts
  • 9:45 Take a Cash Payment

ADVANCED SQUARE FUNCTIONS

cancel order, refunds, change payments, reprints

EVERYONE SHOULD WATCH THIS VIDEO

  • 0:00 Intro
  • 0:47 Cancel an Order Before Payment
  • 1:29 Exit the Blue Payment Screen
  • 3:15 Refunds and Reprint Receipts

CHANGE RECEIPT PAPER

For the White Square Terminal

FOR CASHIERS USING THE WHITE SQUARE TERMINAL

iPAD SQUARE TERMINAL

Square Cashiers in the Refreshment Booth

FOR CASHIERS IN THE REFRESHMENT BOOTH

It is strongly recommended that you also view the Basic Functions and Advanced Functions videos.

WAZA CASHIERS

General Information for WAZA BOOTH

FOR CASHIERS IN THE WAZA BOOTH

  • 0:00 Intro
  • 0:50 Credit card transaction
  • 4:54 Cash Transaction
  • 7:08 Check Transaction

It is strongly recommended that you also view the Basic Functions and Advanced Functions videos.

CASHIER NOTES FOR EACH BOOTH

SHIFT CHANGE NOTES

  • Beginning of Day: The Ginza Square admin team (Jerry, Dana, Jason, Kristin, Alexa) will be responsible for distributing terminals to each booth at the beginning of each Ginza day. Terminals and iPads will be charged, powered on, and logged on (cashiers don’t need to power or sign on).
  • Shift Changes: Make sure that you hand off your equipment to your replacement. Never Leave the Square Terminal unattended (they are expensive and rented!). Please make sure that someone in the booth is physically responsible for the terminal.
  • End of Day: When you close your booth we ask that you bring the Cash box AND terminal to the office. Exception – for the Refreshment booth, the Ginza admin team will collect the iPad Terminal BUT bring your Cash box to the office.

GENERAL OPERATING NOTES

  • Food Sanitation Guidelines: If you are a Cashier (handling money) in a food concession booth you must not handle any food items.
  • Order Taking & Order Filling: Cashiers should communicate with the order filling team and manage the flow of taking new orders (so we do not over-run the capacity to fill orders.)
  • Equipment Issues: Each location using a White Square Terminal will have extra receipt tapes on hand. If you have any other issues with your device contact Jerry, Dana, or Jason.

PLEASE NOTE: Our expanded Square Cashier operations is new this year. As we start, we may find we need to make adjustments to make things more efficient or clearer. Your help and patience is appreciated!

  • PROCESSES CASH AND CREDIT CARDS (smartphones as well) on SQUARE TERMINAL
  • NO CHECKS ACCEPTED
  • MUST PRINT RECEIPTS (customers gives receipts to Chicken/Veggie Food team)
  • NO PARTIAL PICKUPS – CUSTOMERS MUST PICKUP UP ALL ITEMS PRINTED ON THE RECEIPT. If a customer wants to “pay now and pickup later” that must be a separate transaction with its own receipt. The customer bears the risk of us selling out before they return to pickup.  
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS
  • GATES DO NOT HAVE TO RECORD CASH ON SQUARE
  • PROCESSES CREDIT CARDS ONLY (smartphones as well) on SQUARE TERMINAL
  • NO CHECKS ACCEPTED
  • RECEIPTS PRINTING ONLY IF REQUESTED BY CUSTOMER
  • THE SOUTH GATE MAY PROCESS CREDIT CARD SALES FOR THE RAFFLE BOOTH
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS
  • Cashiers will use the iPAD terminals that have visibility to all items (drinks, kintoki, ramune, shave ice)
  • PROCESSES CASH AND CREDIT CARDS (smartphones as well) on SQUARE TERMINAL
  • NO CHECKS ACCEPTED
  • RECEIPTS PRINTING ONLY IF REQUESTED BY CUSTOMER
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS
  • WATCH THE iPAD SQUARE FOR REFRESHMENTS VIDEO
  • PROCESSES CASH AND CREDIT CARDS (smartphones as well) on SQUARE TERMINAL
  • NO CHECKS ACCEPTED
  • MUST PRINT RECEIPTS (in order to keep track of orders)
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS
  • PROCESSES CASH AND CREDIT CARDS (smartphones as well) on SQUARE TERMINAL
  • NO CHECKS ACCEPTED
  • RECEIPTS PRINTING ONLY IF REQUESTED BY CUSTOMER
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS
  • FOLLOW BOOTH PROTOCOLS FOR VERIFYING AGE AND QUANTITIES
  • PROCESSES CASH AND CREDIT CARDS (smartphones as well) on SQUARE TERMINAL
  • NO CHECKS ACCEPTED
  • RECEIPTS PRINTING ONLY IF REQUESTED BY CUSTOMER
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS
  • PROCESSES CASH AND CREDIT CARDS (smartphones as well) on SQUARE TERMINAL
  • WAZA CAN ACCEPT CHECKS AND RECORD THEM ON SQUARE
  • RECEIPTS PRINTING ONLY IF REQUESTED BY CUSTOMER
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS
  • WATCH THE WAZA VIDEO
  • PROCESSES CREDIT CARDS AND CASH (smartphones as well) on SQUARE TERMINAL
  • NO CHECKS ACCEPTED
  • RECEIPTS PRINTING ONLY IF REQUESTED BY CUSTOMER
  • WATCH BASIC FUNCTIONS AND ADVANCED FUNCTIONS VIDEOS

If you have a question, feel free to send it to me jerry.matsumoto@mbtchicago.org

SQUARE EQUIPMENT FOR GINZA

White SQUARE Terminal

Used at ALL booths except Refreshments booth

iPAD with SQUARE Terminal

Used in Refreshments Booth Only